Shipping & Returns

Shipping

Once an order is placed our production cycle starts and requires about 1 to 2 weeks [exceptions apply]. Next, your order is shipped directly from the manufacturer to your address via Regular Mail so you receive it in 2 to 3 additional weeks.

In total that is an average of 3 to 5 weeks of production + shipping time.

Locations we deliver to

We ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Croatia, Macedonia, Turkey, Iceland, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, United States of America, Canada, Australia.    

Delivery appointments- [Exclusive for Door-to-Door / Courier service]

We will contact you prior our delivery to set an appointment and assure your availability at your residence or place of work. We will deliver the product at your door step or room. No assembly or unpacking is provided.

Situations out of hand

Above days of delivery are our usual estimates. However, please note that you shall be informed if your items are facing any delay due to factors out of our hand, such as holidays and weather conditions. 

Returns

We stand by our word for everything we sell you. We offer you full product description and assure you with the best matching quality. Our designer’s produce only upon orders we receive from you, so once an order is placed and has entered into its production cycle we are accordingly unable to stop it!

If an item arrives damaged or the goods appearance and quality deviates fully from those ordered, please notify us immediately and send us photos to our email order@boxedonline.com, so that we can work with you to arrange a return, replacement, refund or credit. If you wish to exchange or receive a refund on your order, the merchandise must be returned in its original received condition within 14-days.

Please be aware that furniture is highly susceptible to damage during transit. Our shipments are packed well so that they arrive safely, so please be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Please prepay your shipping fees, and return the damaged item(s) to the specified address at the time of claim.