Terms & Conditions

"You" means You the Customer of Boxed and "your" shall be interpreted accordingly. "We/Us" means Boxed and "Our" shall be interpreted accordingly, "Website" and "Site" means a site on the World Wide Web, ”” website shall have the meaning as set out above. "Customer Information" means the personal details which may be provided by You to Us via standard mail, emails, telephones, faxes. "Suppliers" means the producers of the products found at the website and that strictly means our suppliers and designers producing the products not You.

1.0 Content:

1.1 Description of Products

1.2 Natural Material Products and Care Instructions

1.3 Orders

1.4 Prices

1.5 Purchase of Products

1.6 Payment

1.7 Secure Payment

1.8 Delivery

1.9 Return Policy & Procedures

1.1.0 General Terms Relating to Website Use

1.1.1 Our Business Details


1.1 Description of Products

All products available for purchase are described on their specific product pages on our website. We always try to represent as accurately as possible every characteristic of the products via photography and copy points.

We have a policy of continuous product development so as to provide you what we consider the best design at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look at the product descriptions and characteristics: we choose them with care in order to provide you with the nicest offer in the market.

We do our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are accurate representations of the product. Sizes might in some cases be approximates.

Even if not always mentioned, some self-assembly may be required on certain products.

1.2 Natural Material Products and Care Instructions

Some items are made from quality natural wood. Some woods will mellow with age and exposure to sunlight.

Leather goods made from quality natural leather may not be uniform in color or texture. Usually the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.

We might provide our customers with our personal advices about how to handle and take care of their products, but in any cases we advise you to pay close attention to them and treat them with care by reading our ‘Aftercare’ notes.

1.3 Orders

If ever an order gets delayed or could not be placed to the supplier, for any reason (lack of interest and in orders, product manufacturing process trouble, quality control issue, or other issues), we would do our best to advise you of it. If ever our manufacturer was finally decided unable to produce a specific product matching our quality standards, we would remove it as fast as possible from our website. Would you have any order for that specific product placed before, you would be notified by email and reimbursed in full for the specific item that would be cancelled.

The products displayed on our website that may be ‘On Sale’ will be listed at their specified category at the left hand side Cart Navigation bar. Sales will take place for a specific period of time. Nonetheless, so as to give you access to the best possible choice of products, the popular ones might be promoted for extended periods of time. 

At wholesale orders, we do group orders together. Consolidating orders enables us to bring you the best possible price of product and shipping costs, and enables manufacturers to order and process best quality raw material at affordable rate.

1.4 Prices

All product prices are in US Dollars ($) and are payable in US Dollars ($). Any applicable taxes and handling fees will also be in US Dollars ($) and are payable in US Dollars ($). These prices will be added upon checkout and appear in your order confirmation page.

All transfers will happen in US Dollars ($), and Boxed will not be responsible for any added exchange rate fee.

Would you have any question or remark, please do not hesitate to contact us by clicking here.

1.5 Purchase of Products

Your order represents an offer to us to purchase a product on your behalf. All orders placed through our website will be subject to our acceptance of the order, and all goods are sold subject to availability. Any products on the same order which we have not confirmed in an order confirmation email do not form part of that contract.

Boxed shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure.

Before ordering from us, it is of your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will be accepted at your local post office, or if mailed through courier that it will pass freely through into your room of choice, and that they fit in that room, transport issue from the front door to your flat or room, stairs and door issues, and any other issue that could make the delivery more complicated or impossible to process.

All information asked on the checkout page must be filled in much all the appropriate care. We will not be responsible for missed delivery because of wrong delivery address or inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.

You have the possibility to cancel your order anytime before receiving an Order Confirmation email from us. We would then refund you the amount booked for the product on your credit card or e-wallet less any bank or payment gateway transaction fees. Refunds will be completed in a period of 30 days.

For cancellations after receiving an Order Confirmation, please review our Return Policy.

For changes on the following details of your order: delivery address, phone number, or any other special requirements, please contact us by sending an email to We would then advise you of what can be done, and what would be the changes and possible additional charges if any.

1.6 Payment

Your debit or credit card is charged for the whole amount of the order when the order is created. uses one of the most powerful security systems on the Internet, a Secure Socket Layer (SSL) reinforced by an encryption process in order to protect all significant data related to payment.

A credit card and necessary information is needed for payment. All orders are paid through a quick check out system using your credit card and our sole payment gateway- Pivotal Payments.

We accept Visa and MasterCard credit cards. We also accept direct bank transfers of which we can email you those details once you place your order.

The sale will be submitted for processing as soon as you check out and proceed with the payment. You will then receive an email from us confirming the sale, availability of the product, and expected average delivery date, all within 24hrs. [Apart from holidays and weekends].

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

You must NOT use our website to manipulate transactions in ways that are unfair to other users or to

If you live in a country with import tax, please contact your local Post office to have an estimate of what you will be charged upon receiving your order.

1.7 Secure Payment

You can order confidently from our site – we keep all your personal details safe, using a secure server and an SSL secure checkout. We never store your credit card details. uses one of the most powerful security systems on the Internet, a Secure Socket Layer (SSL) reinforced by an encryption process in order to protect all significant data related to payment.

1.8 Delivery

We deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Croatia, Macedonia, Turkey, Iceland, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, United States of America, Canada, Australia.    

Delivery prices will vary depending on the shipping address, and additional charges may be assessed to the order for remote or difficult to access locations that require special attention. The checkout page will show the correct charge for your location.

Delivery lead time might vary depending on the products. Our on-demand production model makes our delivery period vary from 3 to 5 weeks on an average, also depending on the quantity of orders and on the shipping service. This is only an average estimation, and some deliveries can take longer, or on the opposite be delivered much faster. All delivery estimation given at the time of placing and confirming the order are subject to change. In any case, we will do our best to contact you and advise you of all changes if any.

Should you choose to receive your order via door-to-door/courier services instead of standard mail, we will notify you with the exact fees involved in our order confirmation email. Depending on the item’s weight, size and quantity, different carriers and services might be proceeding to your order delivery. In all cases, you will be advised of the delivery day and given a chance to try to rearrange delivery if the time is not convenient for you.

1.9 Return Policy & Procedures

We offer you full product descriptions and assure you with the best quality possible of all provided products. Our suppliers produce only upon orders we receive from our customers, so once an order is placed and you have received our Order Confirmation then the product has entered into its production cycle and we are unable to stop it!

If an item arrives damaged or the goods appearance and quality deviates fully from those ordered, please notify us immediately and send us photos to our email, so that we can work with you to arrange a return, replacement, refund or credit. If you wish to exchange or receive a refund on your order, the merchandise must be returned to the supplier in its original received condition within 14-days.

Please be aware that furniture is highly susceptible to damage during transit. Our shipments are packed well so that they arrive safely, so please be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Please return the damaged item(s) to the specified address at the time of dispute.

1.1.0 General Terms Relating to Website Use

Your account

If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to suspect that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in your Account area at the website.

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or modify the service we provide on our website without notice. We will not be responsible if for any reason our website is unavailable at any time or for any period as this is the nature of the Internet, it cannot be fully guaranteed. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in our website, and, save for our users content (where we are licensee), in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged. You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made.

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other affiliates of our website and third parties connected to us hereby expressly exclude:

·        All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

·        Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

·        This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

We will not be held responsible for any delay or failure to comply with our obligations under events beyond our reasonable control.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website or blog from which you are linking must comply in all respects with our content standards.

If you wish to make any use of material on our website other than that set out above, please address your request to

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

The local courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 

1.1.1 Our Business Details:

Boxed and are the trading names for Boxed [Sole Proprietorship], as well as Boxedonline logo. This website is owned and operated by Boxed. All copyrights reserved.

Boxed Office Address
532 Oriole Dr., Oakville

L6K 1N8, ON, Canada

Tel: +1 (416) 619-9239

Registered Office in Canada
532 Oriole Dr., Oakville

L6K 1N8, ON, Canada

Tel: +1 (416) 619-9239

Registered Liaison Company in the Middle East

NSTC [Sole Proprietorship]

Commercial Registration No.: 2051037694

P.O Box 1765

Ain Dar St., Al Khobar 31902

Saudi Arabia

Boxed Office Address in the Middle East

P.O Box 184801, Dubai

United Arab Emirates.

Tel: +971 (4) 430-8942

Changes to our Terms & Conditions

If we decide to change our Terms and Conditions set out above, we will post these changes on this page, and/or update the Terms and Conditions modification date below.

This policy was last modified on Aug, 21st 2011.

Your Consent

By using our site, you consent to our privacy policy.

Contacting Us

If there are any questions regarding these Terms and Conditions you may contact us by clicking here.

Related information:

Related information of our Privacy Policy can be found here.